Privacy Policy

Last updated: August 9, 2026

1. Introduction

Hannah Inn LLP (“Hannah Inn”, “we”, “us”, or “our”) respects the privacy of our guests, customers, and users.

This Privacy Policy explains how we collect, use, process, store, and protect personal information when you communicate with Hannah Inn LLP through WhatsApp or when our internal application, Hannah Inn Connector, interacts with Meta and the WhatsApp Business Platform.

Hannah Inn Connector is used to support customer communication, reservation-related assistance, guest service requests, and other hotel-related communications.

By communicating with Hannah Inn LLP through WhatsApp or using services connected to Hannah Inn Connector, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

We may collect and process information that you provide directly to us, including:

• your name;

• your telephone number;

• your WhatsApp account or contact information;

• messages and other content you send to Hannah Inn;

• reservation-related information;

• dates of stay or booking inquiries;

• guest requests and customer service inquiries;

• information voluntarily provided during communication with our hotel.

Through the WhatsApp Business Platform and Meta services, Hannah Inn Connector may also process technical information necessary to manage communications, including:

• WhatsApp Business Account identifiers;

• WhatsApp phone number identifiers;

• message identifiers;

• message delivery and status information;

• timestamps;

• message template information;

• other technical information made available through the WhatsApp Business Platform.

We only process information that is necessary for the purposes described in this Privacy Policy.

3. How We Use Information

We may use personal information for the following purposes:

• to respond to guest and customer inquiries;

• to provide information about hotel rooms, services, availability, and reservations;

• to assist with bookings and reservation-related requests;

• to provide customer support before, during, and after a stay;

• to respond to operational requests from guests;

• to send reservation confirmations, updates, or other service-related messages where appropriate;

• to manage WhatsApp conversations through our customer service and CRM processes;

• to create and manage approved WhatsApp message templates;

• to maintain the security and proper operation of Hannah Inn Connector;

• to comply with applicable legal and regulatory obligations.

We do not use Meta Platform Data or WhatsApp customer data for purposes unrelated to providing Hannah Inn services.

4. WhatsApp Business Platform and Meta

Hannah Inn uses services provided by Meta Platforms, Inc. and the WhatsApp Business Platform to communicate with customers.

When you communicate with Hannah Inn through WhatsApp, information may be processed through WhatsApp and Meta systems according to their applicable terms and privacy policies.

Hannah Inn Connector may access WhatsApp Business Platform functionality required to:

• receive and send customer messages;

• manage the connected WhatsApp Business Account;

• manage WhatsApp phone numbers associated with our business;

• create and manage message templates;

• receive message status and webhook notifications;

• support customer communication workflows.

Hannah Inn only requests permissions required for these purposes.

5. Legal Basis and Consent

Where required by applicable law, we process personal information based on one or more of the following grounds:

• your consent;

• performance of a contract or steps taken at your request before entering into a contract;

• our legitimate interests in providing customer service and operating our hotel business;

• compliance with legal obligations.

You may stop communicating with Hannah Inn through WhatsApp at any time.

6. Sharing of Information

We do not sell personal information.

We may share or allow processing of information only where necessary with service providers that support our operations, including:

• Meta and WhatsApp;

• CRM and customer communication systems;

• hosting and cloud infrastructure providers;

• IT and technical service providers.

These providers may process information only as necessary to provide services to Hannah Inn or as otherwise permitted by applicable law.

We may also disclose information when required by law, regulation, legal process, or a lawful request from a competent authority.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide hotel services;

• manage customer communications;

• maintain reservation and business records;

• comply with legal or accounting requirements;

• resolve disputes;

• protect our legal rights.

When personal information is no longer required, we may securely delete or anonymize it in accordance with our internal procedures and applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from:

• unauthorized access;

• disclosure;

• alteration;

• loss;

• misuse;

• destruction.

Access to customer information is limited to authorized personnel and systems where such access is necessary for business operations.

However, no electronic transmission or storage system can guarantee absolute security.

9. International Data Processing

Some technology providers used by Hannah Inn, including Meta and cloud infrastructure providers, may process information in countries outside the country where you live.

Where applicable, such processing is handled according to the provider's data protection mechanisms and applicable law.

10. Your Rights

Depending on applicable law, you may have the right to:

• request information about the personal data we hold about you;

• request access to your personal data;

• request correction of inaccurate information;

• request deletion of your personal data;

• request restriction of certain processing;

• object to certain processing;

• withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the contact details below.

11. Data Deletion Requests

You may request deletion of personal information associated with your communications with Hannah Inn.

To request deletion, contact us at:

Email: info@hannahinn.kz

Please include sufficient information for us to identify the relevant account or communication, such as the telephone number used to contact Hannah Inn.

After verifying the request where necessary, we will process the deletion request in accordance with applicable law and our legal retention obligations.

Some information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, or regulatory purposes.

12. Children's Privacy

Hannah Inn Connector and our WhatsApp customer communication services are not specifically directed to children.

We do not knowingly use the service to collect personal information from children except where information is provided by a parent, guardian, or other authorized person in connection with legitimate hotel services.

13. Third-Party Services

Our services may interact with third-party platforms, including WhatsApp and Meta.

Those third parties operate according to their own terms and privacy policies. Hannah Inn is not responsible for the independent privacy practices of third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our services;

• legal requirements;

• technology;

• Meta or WhatsApp integration functionality.

The latest version will be published on this page with an updated “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy, how Hannah Inn processes personal information, or if you wish to exercise your privacy rights, please contact:

Hannah Inn LLP
Email: info@hannahinn.kz
Website: hannahinn.kz